The LifeShield product requires monitoring service to function, and can only be monitored by LifeShield. A Product and Service Agreement (contract) is required for purchase. Purchase must take place through the LifeShield call center, at LifeShield.com or through a preferred partner or authorized dealer. Promotional offers, pricing, and product availability vary based on satisfactory credit history, homeownership, installation needs and length of the contract term. Any up front activation fees, shipping, lease fees, warranty fees, and installation fees are due at point of purchase. Customers who purchased on a lease based contract are responsible for the MSRP value of leased equipment and the total monitoring contract value. Customers who purchased with a standard service contract where they own the product are responsible for the total monitoring contract value and the MSRP value of the product until the completion of the initial term of a 36 or 60 month contract. Contracts not in good standing may be sent to collections and result in discontinued monitoring service. Please see contract for specific value, return process, restocking fees and return requirements. Or view our return policy online. Some free monitoring offers and back-up protection may require the purchase of additional equipment. Installation options are available and can be paid for at point of purchase or may be available as part of the service agreement. See specific installation terms for each option. Free LifeShield Interactive Monitoring access is offered with many of our security products. Customers must be in good standing based on contract terms to continue to have access to LifeShield Interactive. Crime statistics are available via LifeShield Interactive but may not be available for all zip codes. Some homeowner insurance companies offer discounts on their annual price for policyholders with homes protected with professional security and fire protection. Check with your insurance company to see if you’re eligible for a discount. Discounts vary by insurance provider. All promotional offers are while supplies last. Limit 1 per customer. New subscribers only. Prices subject to change and may vary by market and availability. Additional monitoring fees may be required for some services based on products purchased. Photos shown for illustrative purposes and may not reflect to exact look of the current product/service provided. Residential monitoring prices start as low as $29.99.
Product and service taxes for your respective state apply and may not be reflected in the prices published on the service agreement.
The LifeShield security product is designed to be a DIY product easily setup in your home. Installation options include self setup or professional installation via an authorized LifeShield partner. Professional installation must be provided by an authorized LifeShield partner for warranty. Professional installation fees vary based on promotional offer, location, product purchased, and existence of other security products in the home. Estimates for cost will be provided via phone but may vary based on actual time spent on installation. Next day installation is not available in all areas and is contingent on consumer having the LifeShield product in their home available for installation. Installation promotional discounts not available for all products or in all locations and vary based on credit history.
All monitoring can only be used with LifeShield product purchased directly from lifeshield.com, by calling LifeShield directly, or purchasing from an authorized LifeShield partner. Monitoring requires customer to have a valid, in good standing, product and service agreement (contract). Security kits or products purchased from unauthorized parties or via transfer of ownership must undergo new ownership contract creation and be in good standing to start and continue monitoring. Please see your contract for details on monthly monitoring payments, making service payments, staying in good standing, collections and unsuccessful billing implications. You are responsible for the total value of the contracted monitoring term. Service fees can be raised according to the terms disclosed in the contract. Monitoring for burglary, fire, carbon monoxide, flood, freezing, and medical emergencies require the purchase, setup and activation of the LifeShield product. Prices for these monitoring options will vary based on promotional offer, product purchased, credit history, homeownership, and contract length. Prices are subject to change. Full coverage for burglary, fire, carbon monoxide, flood, freezing, and medical emergencies may require the purchase of additional LifeShield products. Personal monitoring services are available as part of all contract based monitoring packages. Use of personal monitoring does not include notification of emergency services. Certain products like the water/temperature sensor can only trigger personal monitoring. Personal monitoring allows for notifications via email or text to the contacts provided upon notification setup.
Professional monitoring services are offered with all kit packages available and require a product and service agreement. Prices vary based on credit history, home ownership, and service agreement length. Professional monitoring includes access to the LifeShield Interactive website, emergency service (professional) monitoring, and personal monitoring. Prices start at $29.99 per month and have term length conditions.
Full House Fire and Carbon Monoxide Protection
Fire Safety Sensor (Siren detector) works with existing interconnected smoke detectors and carbon monoxide detectors within your home. May require additional purchase of these products if you do not already have them. LifeShield’s Siren Detector (Fire Safety Sensor) must be purchased and full professional monitoring must be in place. Requires a product and service agreement and consumer to be in good standing according to the terms of that agreement. We do not support any non-residential or business location for fire, smoke, or heat detection, and local fire marshal codes will vary based on location. We do not provide any warranties regarding fire, smoke, or heat protection for business users.
Best Value and Best Protection Survey
Based on a 2010 National Business Research Institute blind survey of ADT, Broadview, and LifeShield products. Survey sponsored by LifeShield Security.
Competitor pricing and package comparisons as of 6/26/14 comparing ADT base package.
Security Kit, Monitoring and Back-up Protection
The LifeShield product supports 4 layers of communication and 3 control centers in the home. Requires purchase of professional monitoring. Control centers and layers of back-up vary for HEK Cell Ready product and a phone line is needed for all 4 layers of communication, but not required in order to use any of the LifeShield Home Security kits. Console, base and grid extender make up the 3 layers of redundancy. All 3 are not included in every security kit. Call for details.
Money Back Guarantee and Return Policy
Free Local Crime Stats
Crime statistics are available via the LifeShield Interactive website and mobile apps but may not be available for all zip codes.
Save on Homeowner Insurance
Some homeowner insurance companies offer discounts for policy holders with homes protected with professional security and fire protection. Discounts and eligibility vary.
Free Mobile Apps
Free mobile app requires mobile iOS or Android mobile device and applicable data and internet charges will apply. Check with your mobile access provider for details.
Subject to satisfactory credit history.
Offers listed below for legal disclaimer purposes are not intended to be promotional in nature and are not all still valid offers in the marketplace.
This is for a 36 or 60 month service agreement and DIY security kit only. Professional installation is not available with this offer. Up front monthly service payments may be required. Shipping and accessory costs are costs in addition to this promotion. Other restrictions apply.
Free activation, Free equipment, and Free installation
This is for a 36 or 60 month service agreement and DIY security kit only. Professional installation is not available with this offer. Up front monthly service payments may be required with no activation promotions. Shipping and accessory costs are costs in addition to this promotion. Other restrictions apply.
Free Product Offering
All free product offerings are contingent on the purchase of additional LifeShield products or kits and must be accompanied by a product and service agreement (contract). Limit one per customer. New subscribers only. Offer good while supplies last.
Preferred Partner Offers
For bundled product offerings between LifeShield and preferred partners LifeShield will make every attempt to have partners honor all promotions and discounts, but cannot be held responsible for delays in delivery or other entities defaulting. LifeShield cannot be held responsible for the actions of any partners. Confirmation of a partner can be completed by calling LifeShield, Inc.
Authorized Dealer Offers
LifeShield does partner with approved authorized dealers. LifeShield cannot be held responsible for the actions of any dealers. LifeShield will make every attempt to have dealers honor all promotions and discounts, but cannot be held responsible for delays in delivery or default. Confirmation of an authorized dealer can be completed by calling LifeShield, Inc.
This policy applies to purchases made directly from lifeshield.com, through a LifeShield Security Advisor, or through an authorized partner.
Please see details on the return policy listed above.
You may cancel security monitoring services if you are a member of a branch of the United States armed forces or reserves and get called for military duty away from your residence. You must contact us by calling 1-800-481-7432 and provide proof of your service by mailing the supporting paperwork to corporate headquarters after speaking with a LifeShield Security Advisor.
Service may also be cancelled if the subscriber dies during the term of the service agreement. The executor of the Subscriber’s estate or next of kin should contact us and provide us with a valid death certificate. Upon receipt of a valid death certificate, we will terminate the security agreement without penalty.
LifeShield contracts renew per the terms of the initial product and service contract. Subscribers that do not intend to renew need to give at least 60 days written notice of the intention to not renew prior to the start of the renewal term, per your service agreement.
Limited Warranty on Leased Products; Product Warranty Disclaimer.
THE LIMITED WARRANTY APPLICABLE TO (i) LIFESHIELD-BRANDED PRODUCTS THAT YOU LEASE, AND (ii) ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT, CAN BE FOUND AT /customers/policies/ OR IN THE DOCUMENTATION LIFESHIELD PROVIDES WITH LIFESHIELD-BRANDED PRODUCTS. Subject to the terms of the Limited Warranty and the Extended Warranty set forth below, you are responsible for the loss of, damage to, or the entire cost of, any necessary service or repair of the leased System equipment. NEITHER LIMITED WARRANTY NOR EXTENDED WARRANTY SERVICE APPLIES TO PROMOTIONAL ITEMS OR GIFTS. Read Section 17 for other important limitations and exclusions. You have no right to sell, give away, transfer, pledge, mortgage, alter or tamper with the equipment. OTHER THAN THE REPAIR AND REPLACEMENT SERVICES FOR THE SYSTEM OR ANY COMPONENT THEREOF, WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING ANY SERVICE OR EQUIPMENT, WHICH IS PROVIDED TO YOU AS IS AND WITH ALL FAULTS. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED.
LIFESHIELD IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE LEASED SYSTEM EQUIPMENT OR ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT. By leasing from us, you acknowledge that you have had an opportunity to review our warranty terms, have done so to the degree you feel you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers. STATE LAW: Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.
16. Optional Extended Warranty. If you purchase the Extended Warranty at the time of entering into this Contract, it will apply to the leased Security Kit and accessories/customer purchased equipment for the term of the Contract as long as your stay in good standing with up-to-date monthly service and warranty payments. Extended warranty coverage can be purchased only when you initially enter into this Contract, but accessories/customer purchased equipment, if any, acquired at any point after the commencement of the Initial Term shall be covered under the Extended Warranty as well. THE EXTENDED WARRANTY APPLICABLE TO LIFESHIELD HOME SECURITY KIT PRODUCTS, including a step-by-step explanation of the procedure to obtain extended warranty services, CAN BE FOUND here.
17. Limitations on our Limited Warranty and Extended Warranty Obligations. We have no obligation under our Limited Warranty if we reasonably determine that your need for service was caused by any event, condition or circumstance beyond our control, other than ordinary wear and tear to your leased System. For example, our Limited
Warranty does not cover any of the damage or loss of use resulting from, or necessary because of, any of the following: natural disasters, fires, storms, accidents, acts of God, strikes, riots, floods, or terrorism, Furthermore, neither our Limited Warranty nor the Extended Warranty covers any of the damage or loss of use resulting from, or necessary because of, any of the following: (A) your misuse of, or tampering with, the System; (B) telephone line malfunctions or modifications to your telephone service that render it incompatible with your System; (C) your failure to provide ordinary maintenance to your leased System or any accessories/customer purchased equipment; (D) anyone other than our authorized representative performing service on your System, except at our specific direction; (E) physical alterations made by you or third parties to your Premises or to your System, or made necessary by damage to your Premises or your System; (F) any change in laws or regulations that make it impossible or impracticable to continue use the System as is; or (G) any other reasons beyond our control. You must furnish the necessary electrical power through your meter at your expense to obtain warranty or extended services.
How to Obtain Warranty Service or Other Information.
To obtain service or information you can:
Call: LifeShield Customer Services at: 888-875-6590
Email us at: firstname.lastname@example.org
You will receive instructions on how to ship the Products, at your expense, to a LifeShield Authorized Repair Center. To obtain service, you must include:
1. A copy of your receipt, bill of sale or other comparable proof of purchase;
2. A written description of the problem;
3. The complete physical address of the location where the system was installed and most importantly;
4. Your address and telephone number; and,
5. The “Return Merchandise Authorization” or “RMA” number that LifeShield provides to you.
What is Not Covered (Exclusions):
Normal Wear and Tear: Periodic repair and replacement of parts due to normal wear and tear are excluded from coverage.
Ornamental Decorations. Ornamental decorations such as emblems and graphics and other decorative elements, are excluded from coverage.
Abuse & Misuse. Defects or damage that result from the following are excluded from coverage:
1. Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the Product;
2. Contact with moisture, liquids, water, rain, extreme humidity, heavy perspiration or makeup, sand, dirt or the like, food, or proximity to or exposure to heat or cold, fire, flood, or lightning;
3. Other acts which are inconsistent with the instructions and documentation that accompany the Products; and
4. Use of the Products with any system other than the LifeShield Security System.
Use of Non-LifeShield Products and Accessories:
Defects or damage that result from the use of Non-LifeShield branded or certified products, accessories, software or other peripheral equipment are excluded from coverage, including without limitation defects or damage to Products that result from such use are excluded from coverage.
Unauthorized Service or Modification:
Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than LifeShield, or its authorized agents, are excluded from coverage.
Products with the following characteristics are excluded from coverage:
1. Serial numbers or date tags that have been removed, altered or obliterated;
2. Broken seals or Products that show evidence of tampering;
3. Mismatched board serial numbers; or
3. Nonconforming or non-LifeShield housings, antennas, or parts.
Defects, damages, or the failure of Products due to any communication service or signal not provided directly by LifeShield is excluded from coverage.
Out of Warranty Products:
Defects or damages reported to LifeShield after the Warranty Period are excluded from coverage.
Other Exclusions And Limitations:
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE TERM OF THIS EXPRESSED WARRANTY. THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY OF THE CONSUMER, AND LIFESHIELD’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL LIFESHIELD BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE DAMAGES, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
SOME STATES AND JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR A LIMITATION ON THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR FROM ONE JURISDICTION TO ANOTHER.