There are a number of error messages that can appear on your Security Touchpad, The following instructions should help you figure out what you should do  if you see one:

“Trying to Connect to System” = The LifeShield server is unavailable. Verify that your Wi-Fi Network’s username and password are correct.

“System Disconnected” = The Base is not connected to the LifeShield server. Please contact customer support.

“Login Fail” = The LifeShield server is unavailable. Please contact customer support.

“Startup Failed. Click Retry” = The LifeShield server is unavailable/being updated and the Security back in immediately. Please wait several minutes. The Security Touchpad will continue to attempt to login on its own. After waiting, you may press retry to accelerate the process. If the issue persists please contact customer support.