User-added image
Trouble Condition: "No Internet"
Confirm that you have working Internet. You can check this by logging online using your personal computer. If you do not have an Internet connection, contact your Internet service provider. Once you have confirmed your Internet is working, and your console still says “No Internet”, then follow the steps below using your Base:

If you have checked that you have Internet and your console says “No Internet”, then follow these steps below using your Base:
  1. Unplug power cord and remove battery
  2. Plug power cable back into Base, then put battery back in
  3. Wait 1 minute
If there is still a “No Internet” message, continue on to next steps:
  1. Unplug battery power and battery
  2. Unplug modem and router
  3. Wait 5 minutes
  4. Plug in modem first. After it powers up and connects to Internet, plug in router (if you have one). Wait until all power up
  5. Plug Ethernet cable and power cord back into Base
  6. Plug battery back into Base
If there is still a “No Internet” message, you will need to delete the base from your LifeShield system and re-add it. Follow these steps:
  1. Unplug power cord from the back of Base and remove battery, but leave the Ethernet cable plugged in
  2. On Console, press MENU button
  3. Scroll down to Security Setup and press SELECT.
  4. Enter your Master Code*
  5. Scroll down to GCs or Handset and press SELECT
  6. Scroll down to Base [Name] and press SELECT
  7. Scroll down to DELETE and press DELETE, then press OK
  8. On Base, plug in, then press and hold PAGE button
    1. Wait until you hear 2 short beeps and a loud siren chirp, then let go of button
  9. On Console, under GCs and Handsets, scroll to Add New and press SELECT
  10. You should see message “Base Found” and then “Base Added”. You can edit name if you wish and press OK
  11. Press TALK/END button on Console and check to see if “No Internet” message has disappeared
If the “No Internet” message still appears on the Console, please call LifeShield Customer Support at 877-464-7437.

*Master Code can be found on the inside cover of your Setup Guide