This policy applies to purchases made directly from LifeShield.com, through a LifeShield Security Advisor, or through an authorized partner. You can return the System for any reason and cancel this Contract within 7 days after the System is installed or activated. Please call 1-888-723-8894 to receive a Return Material Authorization (RMA) number. If you do not install or activate the System within thirty (30) calendar days of your order, you will conclusively be deemed to have accepted your System, and this Contract will continue in force. Once you activate your system you will enter a 7-day practice period. After the 7-day practice period, the 'not monitored' notification on your console will disappear and your system will be fully monitored. We are not obligated to issue an RMA after thirty (30) calendar days after your order. You must return the products to our warehouse within twenty (20) calendar days of the issuance of the RMA. Accessory products purchased with a kit or separately from a kit are also subject to return policies listed here. Returns must be in the original box with all parts and manuals in original, resalable condition, along with a copy of your purchase receipt. A $50 restocking fee and shipping charges will be deducted from the amount refunded. Returns must be postmarked by and received in our warehouse within 20 calendar days of the issuance of the RMA number. All products must be packed in the original, unmarked packaging including any accessories, manuals, stickers, signs, documentation and registration that shipped with the product, and the products must be in new, resalable condition. Incomplete, missing or damaged products not in resalable condition or products not meeting the return guidelines outlined in your product/service agreement will be subject to MSRP charges. No returns will be accepted without an RMA number. Please allow an estimated 14 calendar days after receipt of your package for refunds to be credited to the original purchasing credit card.