Follow these steps to update your secret question using Mobile App:

1.  Login to the LifeShield App.
2.  Once logged in, you will be directed to the Dashboard; in top left corner press “Menu” icon (icon with the three horizontal lines) in left-hand corner.
3.  Under “Account Settings” select “Account”.
4.  Enter Usercode.
5.  Select “User Information”.
6.  Scroll down to “Change Secret Question”
7.  Enter New Secret Question and New Secret Answer.
8. Select "Save".