To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are an European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.
ADT Inc. (and its and its affiliated entities) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland in reliance on each Privacy Shield Framework to the applicable Framework’s Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov.
ADT Inc. is responsible for the processing of personal data it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. ADT Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ADT Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
ADT participates in the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework which subject ADT to FTC enforcement. To learn more about Privacy Shield and its data principles please visit https://www.privacyshield.gov
What Information ADT Collects:
How ADT Collects Information: Your personal and non-personal information is collected in various ways in connection with our website(s), service(s), and your device(s):
We may combine the above information with other information we collect or receive from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties including, but not limited to, credit reporting bureaus. We use the information collected from third party sources to determine the suitability of extending credit and for marketing purposes.
Your personal and non-personal information is collected in a variety of ways on ADT’s websites and when using ADT’s security services including through your Internet-connected device(s). Certain ADT products or services may require the collection of additional information such as audio, video, location information, and information about the device’s surroundings. You may be required to provide a minimum amount of information in order to receive ADT’s services.
How ADT Uses Your Information: We may use the personal and non-personal information you provide us for our business purposes, including:
If you submit any information to us relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy. We will only use that information for the specific reason for which it was provided to us.
How ADT Shares Your Information: We share your information in the following ways:
Note: Our website(s) and service(s) may include links to third-party websites and use third party services. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. This policy does not address the privacy practices of any third-party websites or service providers.
We use your information for our business purposes and to provide ADT’s services. Your information may be shared with third party service providers, and emergency services providers to deliver or enhance ADT’s services. We may share your information for legal reasons, including to cooperate with legal authorities, when we receive valid requests, to protect our rights, or in the event of a sale of all or any part of our company.
How ADT Obtains Consent: Each time you provide any personal information to us through our Site(s), Service(s), or your Device(s), you consent to the collection, use, and disclosure/sharing such information according to this Policy. Where required, consent for the collection, use, and disclosure/sharing of your information may be obtained either expressly or implied. Your express consent may be given in writing, verbally or electronically. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose. If you do not notify us, we will consider you to have consented to our continued use and disclosure/sharing of your personal information. Revoking consent to collection, use and/or disclose/share your information for certain purposes may affect our ability to provide you with Service(s). You may contact us using the information below.
You may consent to the collection, use and disclosure/sharing of your information in a variety of ways including in writing, verbally, or electronically. Your consent can be express or implied by your actions. If you revoke consent, we may not be able to provide you Service(s)
How ADT Processes Information on Behalf of our Clients: We may process information collected through our service(s) on behalf of our Client, such processing and use shall be limited to the purpose of providing the service for which the Client has engaged ADT.
ADT collects information under the direction of its Clients, and may not have a direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to ADT’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ADT will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
ADT may process information on behalf of third parties. Any such processing will be limited to the purpose the third party engaged ADT for. You must contact the third party directly regarding updating your information.
How Can I Opt-Out: If you wish to opt out of interest-based advertising click here or if located in the European Union click here. Please note you will continue to receive generic ads. You may opt out of our marketing and promotional emails by using the “unsubscribe” link provided in the email.
ADT’s websites do not respond to browser Do Not Track signals, but you can opt-out of interested-based ads by visiting the links here or here. You can opt-out of other tracking technologies we use by visiting the specific links provided.
What Information ADT Collects from Children:
Generally we do not target or knowingly collect personal information from people less than 13 years old. For certain services we may collect personal information from people less than 13 years old upon making disclosures, obtaining verifiable parental consent, and allowing the parent to review, delete or withdraw consent.
How ADT Protects Your Information: We limit access to your personal information and seek to use reasonable organizational, technical and administrative measures to protect your information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.
We do our best to protect your information.
How You Update and Access Your Information: You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. You are responsible for ensuring the information you provide when using our website(s), registering for our service(s), and registering/activating your device(s) is accurate. To access, review or update your information for accuracy, please login to your ADT account or contact us using the information below. Upon request we will provide you with information about whether we hold any of your personal information. We will respond to your request within a reasonable timeframe.
How ADT Retains Your Information: We will retain your personal information for as long as your account is active or for the period necessary to fulfill the purposes outlined in this policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How ADT Notifies You of Policy Changes: We may update this policy to reflect changes to our information practices. If we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective p. We encourage you to periodically review this policy for the latest information on our privacy practices.
California Privacy Rights. ADT collects various types of personal information about you as described in this Policy. Under California law, ADT customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.
Contact us or login to your ADT account to review or update your information. Periodically review this policy, as we may update it from time to time. A third party audits any changes to our privacy practices to maintain compliance.
How to Contact Us: You can contact us about this policy by writing or emailing us at the address below:
In the United States:
ADT LLC dba ADT Security Services
Attn: Privacy Officer
1501 Yamato Road
Boca Raton, FL 33431-0835
ADT Security Services Canada, Inc.
Attn: Privacy Officer
2815 Matheson Blvd. East
Mississauga, Ontario, L4W 5J8
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. This third-party dispute resolution provider will then serve as a liaison with ADT to help resolve your concerns.
We are here to help you and answer any questions you have. Please feel free to send us an email or send a letter in the mail.
AA/Acme Locksmiths, Inc.
ADT Puerto Rico, LLC
ADT Security Services Canada, Inc.
Advanced Cabling Systems, LLC
Alarm Security Group LLC
Aronson Security Group, Inc.
ASG Government Services LLC
ASG Holdings LLC
ATCi Communications, Inc.
Century Sprinkler Holdings Corporation
Chain Electric Holdings, Inc.
Fire & Security Holdings, LLC
Fire Systems International, Inc.
LifeShield Security LLC
MSA Systems Integration, Inc.
Pratt Landry Associates, Inc.
Red Hawk Fire & Security (CA), LLC
Red Hawk Fire & Security (CHES), LLC
Red Hawk Fire & Security (NY), LLC
Red Hawk Fire & Security, LLC
Red Hawk Security Systems, LLC
Security Monitoring Services, Inc.
Tele-Tector of Maryland, Inc.
The ADT Security Corporation
This is a list of the ADT entities and affiliates covered by this policy and the Privacy Shield certification.
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