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Frequently Asked Questions

Get total home protection how and when you want it without appointments or installation fees. Easily set up your DIY LifeShield system in less than 1 hour. No heavy-duty tools are needed.

The LifeShield security system Base provides 4 layers of home protection—WiFi, cellular signal, cellular text, and landline phone, for fast response times that will reach the monitoring center in seconds. So even if the internet goes down and the phone lines are cut, your system will help you stay protected if you have professional monitoring. If the power is out, LifeShield’s Base keeps going with a 24-hour battery backup, helping ensure seamless support of the 4 layers of protection. Self-monitoring customers have 2 layers of protection including WiFi and landline phone.

Once an alarm event is confirmed by you or one of your emergency contacts or if neither contact can be reached, the monitoring center will immediately contact your local emergency services dispatch center to inform them of the emergency. At that point, your local dispatch center and emergency responders will be in control. Speed of emergency services depends on the dispatch center’s reaction time, availability of responders, and travel distance for the responders. Learn more.

For additional resources and FAQ’s, visit our Customer Support page.

Get the New
LifeShield Mobile App

Have secure access to your LifeShield home security system and control your smart home from any mobile device.


Arm & disarm your system and check your cameras & sensors while you’re away.


Add or change security codes to let contractors or pet sitters into your home.


Control compatible smart doors, lights, outlets, thermostats, and more with home automation.

Customer Support

Do you need help setting up your security or have product related questions?

Visit our Support Center for assistance.

Home Security Tips

We'll keep you updated with useful tips for staying safe at home.

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*Receive 30 days of free monitoring service. If you do not cancel within your 30-day trial period, it will auto-renew and charge you the monthly rate for your plan plus tax. Cancel anytime by clicking on the cancellation link in your Order Confirmation email.