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Control Your System from Anywhere

Frequently Asked Questions

No tools are needed to install the LifeShield security system in your home. When you open the LifeShield box, you’ll have everything you need to install your system. In fact, you can have your whole house protected in about 60 minutes. That means you don’t need a technician coming into your home, disrupting your family’s schedule!

Only the LifeShield base station provides 4 layers of protection—high-speed Internet, cellular signal, cellular text, and landline phone, for fast response times that will reach the monitoring center in seconds. So even if the Internet goes down and the phone lines are cut, your system will help you stay protected. If the power is out, LifeShield’s base keeps going with a 24-hour battery backup, helping ensure seamless support of the 4 layers of protection.

Once an alarm event is confirmed by one of your emergency contacts or neither contact can be reached, the monitoring center will immediately contact your local emergency services dispatch center to inform them of the emergency. At that point, your local dispatch center and emergency responders will be in control. Speed of dispatch is dependent upon the dispatch center reaction time, availability of responders, and travel distance for the responders.

For additional resources and FAQ’s, visit our Customer Support page.

Get the LifeShield Mobile App

Get secure mobile access to your LifeShield® home security system and control your smart home from your iPhone or Android device.

Arm & disarm your system and check your cameras & sensors while you’re away.

Add or change security codes to let contractors or pet sitters into your home.

Control your compatible smart doors, lights, outlets, thermostat and more with home automation!

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Customer Support

Do you need help setting up your device? Or do you have any product related questions?

Visit our Support Center for the help you need.

Home Security Tips

Concerned about home security? LifeShield will keep you updated on all the latest tips and tricks to staying safe.

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Visit the LifeShield Home Security Blog


*Requires $300 minimum retail purchase.

*One free security touchpad offer is valid on any order over $300 minimum retail purchase price. Cannot be combined with other offers. New customers only. Upon purchase, customer agrees to the Terms of Service and Terms of Sale. First month of free monitoring begins when your security system is activated or 14 days after date of purchase-which ever occurs first.

†30-day money-back guarantee refund includes upfront costs, including activation fee when applicable, less shipping. Customer must return promotional items.