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Services/Policies/Warranty

 

36 Month Contract

Limited Warranty on Leased Products; Product Warranty Disclaimer.

THE LIMITED WARRANTY APPLICABLE TO (i) LIFESHIELD-BRANDED PRODUCTS THAT YOU LEASE, AND (ii) ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT, CAN BE FOUND AT http://www.lifeshield.com/customers/policies/ OR IN THE DOCUMENTATION LIFESHIELD PROVIDES WITH LIFESHIELD-BRANDED PRODUCTS. Subject to the terms of the Limited Warranty and the Extended Warranty set forth below, you are responsible for the loss of, damage to, or the entire cost of, any necessary service or repair of the leased System equipment. NEITHER LIMITED WARRANTY NOR EXTENDED WARRANTY SERVICE APPLIES TO PROMOTIONAL ITEMS OR GIFTS. Read Section 17 (Limitations on our Limited Warranty and Extended Warranty Obligations) for other important limitations and exclusions. You have no right to sell, give away, transfer, pledge, mortgage, alter or tamper with the equipment. OTHER THAN THE REPAIR AND REPLACEMENT SERVICES FOR THE SYSTEM OR ANY COMPONENT THEREOF, WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING ANY SERVICE OR EQUIPMENT, WHICH IS PROVIDED TO YOU AS IS AND WITH ALL FAULTS. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED. LIFESHIELD IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE LEASED SYSTEM EQUIPMENT OR ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT. By leasing from us, you acknowledge that you have had an opportunity to review our warranty terms, have done so to the degree you feel you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers. STATE LAW: Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

 

Optional Extended Warranty

If you purchase the Extended Warranty at the time of entering into this Contract, it will apply to the leased Security Kit and accessories/customer purchased equipment for the term of the Contract as long as your stay in good standing with up-to-date monthly service and warranty payments. Extended warranty coverage can be purchased only when you initially enter into this Contract, but accessories/customer purchased equipment, if any, acquired at any point after the commencement of the Initial Term shall be covered under the Extended Warranty as well. THE EXTENDED WARRANTY APPLICABLE TO LIFESHIELD HOME SECURITY KIT PRODUCTS, including a step-by-step explanation of the procedure to obtain extended warranty services, CAN BE FOUND AT http://www.lifeshield.com/customers/policies/.

 

Limitations on our Limited Warranty and Extended Warranty Obligations.
We have no obligation under our Limited Warranty if we reasonably determine that your need for service was caused by any event, condition or circumstance beyond our control, other than ordinary wear and tear to your leased System. For example, our Limited Warranty does not cover any of the damage or loss of use resulting from, or necessary because of, any of the following: natural disasters, fires, storms, accidents, acts of God, strikes, riots, floods, or terrorism, Furthermore, neither our Limited Warranty nor the Extended Warranty covers any of the damage or loss of use resulting from, or necessary because of, any of the following: (A) your misuse of, or tampering with, the System; (B) telephone line malfunctions or modifications to your telephone service that render it incompatible with your System; (C) your failure to provide ordinary maintenance to your leased System or any accessories/customer purchased equipment; (D) anyone other than our authorized representative performing service on your System, except at our specific direction; (E) physical alterations made by you or third parties to your Premises or to your System, or made necessary by damage to your Premises or your System; (F) any change in laws or regulations that make it impossible or impracticable to continue use the System as is; or (G) any other reasons beyond our control. You must furnish the necessary electrical power through your meter at your expense to obtain warranty or extended services.

 

Return Policy and Non-Returned Equipment Fee

The System and the equipment comprising it (other than accessories/customer purchased equipment) are leased by LifeShield to you. Upon the termination of the Agreement, you shall return the equipment comprising the leased System as set forth in this Paragraph 19. Please call 1-888-723-8894 within seven (7) days of termination to receive a Return Material Authorization (RMA) number. After we issue an RMA, you must send back to us the tablet, the keypad console and base and such other leased equipment comprising the System as we may instruct you when issuing the RMA (the “Required Equipment”). Unless otherwise requested by us, the Required Equipment will not include sensors, which may be retained by you, and we reserve the right to abandon any components of the System and will not be liable for any costs or damages associated with their recovery. There is no option to purchase the leased System. You must return the Required Equipment to our warehouse within twenty-one (21) calendar days of the issuance of the RMA. You will be required to provide proof of delivery if requested. The Required Equipment must be returned in good working order, normal wear and tear excepted. If you fail to return Required Equipment in accordance with the terms of this Paragraph 19, WE WILL CHARGE YOU AN EQUIPMENT NON-RETURN FEE OF four hundred dollars ($400.00) for leased Systems that includes a leased camera and two hundred eighty dollars ($280.00) for leased Systems that do not include a leased camera.

 

Early Cancellation Fee

Early Cancellation Fee. IF YOU TERMINATE THIS CONTRACT PRIOR TO FULFILLING YOUR OBLIGATIONS DURING THE INITIAL TERM (INCLUDING BY FAILURE TO PAY), WE MAY CHARGE YOU AN EARLY CANCELLATION FEE EQUAL TO FIFTEEN DOLLARS ($15.00) MULTIPLIED BY THE NUMBER OF MONTHS REMAINING IN THE INITIAL TERM. THE EARLY CANCELLATION FEE IS A LIQUIDATED DAMAGE, NOT A PENALTY, AND WAS REASONABLY CALCULATED TO REPRESENT THE AMOUNT OF DAMAGE WE SUSTAIN WHEN CUSTOMERS BREACH THIS CONTRACT BY TERMINATING PRIOR TO THE END OF THE INITIAL TERM. WE RESERVE THE RIGHT TO CHARGE THE EARLY CANCELLATION FEE TO THE CREDIT OR DEBIT CARD YOU HAVE ON FILE WITH US.

 

You can cancel this Contract without incurring an early cancellation fee as follows:

- For self-installed Systems or if the one-time installation fee was not waived, you can cancel this Contract without incurring an early cancellation fee not later than 7 days after the System is installed or activated or 30 days after your order (whichever is sooner) pursuant to the term of Return Policy set forth at http://www.lifeshield.com/customers/policies . This cancellation option is not available to you if we have installed the System and waived the installation fee.
- FOR RESIDENTIAL CUSTOMERS IN FLORIDA, YOUR RIGHT TO CANCEL: IF YOU DO NOT WANT THE GOODS OR SERVICES, YOU MAY CANCEL THIS AGREEMENT BY PROVIDING WRITTEN NOTICE TO THE SELLER IN PERSON, BY TELEGRAM, OR BY MAIL. THIS NOTICE MUST INDICATE THAT YOU DO NOT WANT THE GOODS OR SERVICES AND MUST BE DELIVERED OR POSTMARKED BEFORE MIDNIGHT ON THE THIRD BUSINESS DAY AFTER YOU SIGN THIS AGREEMENT. IF YOU CANCEL THIS AGREEMENT, THE SELLER MAY NOT KEEP ALL OR PART OF ANY CASH DOWN PAYMENT. YOU MAY ALSO CANCEL THIS CONTRACT IF UPON A DOCTOR’S ORDER YOU CANNOT PHYSICALLY RECEIVE THE SERVICES, AND YOU WILL NOT BE CHARGED ANY EARLY TERMINATION FEE. IF YOU CANCEL THIS CONTRACT FOR THIS REASON, LIFESHIELD MAY KEEP ONLY A PORTION OF THE FEES EQUAL TO A PRO RATA PORTION OF THE TOTAL PRICE REPRESENTING THE PROPORTION OF SERVICES YOU USED OR COMPLETED, PLUS THE COST TO LIFESHIELD OF ANY RELATED GOODS WHICH YOU HAVE CONSUMED OR RETAINED. THIS CONTRACT IS FOR FUTURE CONSUMER SERVICES AND PUT ALL ASSIGNEES ON NOTICE OFTHE CONSUMER’S RIGHT TO CANCEL UNDER CHAPTER 2-18, FLORIDA ADMINISTRATIVE CODE.While Florida residents are entitled to this cancellation standard, you will still be entitled to the extended cancellation periods in the prior section should your particular installation qualify.

- FOR OTHER RESIDENTIAL CUSTOMERS, YOU, THE CUSTOMER, MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM BELOW FOR AN EXPLANATION OF THIS RIGHT. UPON CANCELLATION, IN ORDER TO AVOID NON-RETURNED EQUIPMENT FEES, YOU MUST RETURN THE EQUIPMENT COMPRISING THE SYSTEM BACK TO US IN ACCORDANCE WITH SECTION 19, (Return Policy and Non-Returned Equipment Fee).

60-Month Contract

Limited Warranty on Leased Products; Product Warranty Disclaimer.

THE LIMITED WARRANTY APPLICABLE TO (i) LIFESHIELD-BRANDED PRODUCTS THAT YOU LEASE, AND (ii) ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT, CAN BE FOUND AT http://www.lifeshield.com/customers/policies/ OR IN THE DOCUMENTATION LIFESHIELD PROVIDES WITH LIFESHIELD-BRANDED PRODUCTS. Subject to the terms of the Limited Warranty and the Extended Warranty set forth below, you are responsible for the loss of, damage to, or the entire cost of, any necessary service or repair of the leased System equipment. NEITHER LIMITED WARRANTY NOR EXTENDED WARRANTY SERVICE APPLIES TO PROMOTIONAL ITEMS OR GIFTS. Read Section 17 (Limitations on our Limited Warranty and Extended Warranty Obligations) for other important limitations and exclusions. You have no right to sell, give away, transfer, pledge, mortgage, alter or tamper with the equipment. OTHER THAN THE REPAIR AND REPLACEMENT SERVICES FOR THE SYSTEM OR ANY COMPONENT THEREOF, WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING ANY SERVICE OR EQUIPMENT, WHICH IS PROVIDED TO YOU AS IS AND WITH ALL FAULTS. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED. LIFESHIELD IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE LEASED SYSTEM EQUIPMENT OR ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT. By leasing from us, you acknowledge that you have had an opportunity to review our warranty terms, have done so to the degree you feel you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers. STATE LAW: Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

 

Optional Extended Warranty

If you purchase the Extended Warranty at the time of entering into this Contract, it will apply to the leased Security Kit and accessories/customer purchased equipment for the term of the Contract as long as your stay in good standing with up-to-date monthly service and warranty payments. Extended warranty coverage can be purchased only when you initially enter into this Contract, but accessories/customer purchased equipment, if any, acquired at any point after the commencement of the Initial Term shall be covered under the Extended Warranty as well. THE EXTENDED WARRANTY APPLICABLE TO LIFESHIELD HOME SECURITY KIT PRODUCTS, including a step-by-step explanation of the procedure to obtain extended warranty services, CAN BE FOUND AT http://www.lifeshield.com/customers/policies/.

 

Limitations on our Limited Warranty and Extended Warranty Obligations.
We have no obligation under our Limited Warranty if we reasonably determine that your need for service was caused by any event, condition or circumstance beyond our control, other than ordinary wear and tear to your leased System. For example, our Limited Warranty does not cover any of the damage or loss of use resulting from, or necessary because of, any of the following: natural disasters, fires, storms, accidents, acts of God, strikes, riots, floods, or terrorism, Furthermore, neither our Limited Warranty nor the Extended Warranty covers any of the damage or loss of use resulting from, or necessary because of, any of the following: (A) your misuse of, or tampering with, the System; (B) telephone line malfunctions or modifications to your telephone service that render it incompatible with your System; (C) your failure to provide ordinary maintenance to your leased System or any accessories/customer purchased equipment; (D) anyone other than our authorized representative performing service on your System, except at our specific direction; (E) physical alterations made by you or third parties to your Premises or to your System, or made necessary by damage to your Premises or your System; (F) any change in laws or regulations that make it impossible or impracticable to continue use the System as is; or (G) any other reasons beyond our control. You must furnish the necessary electrical power through your meter at your expense to obtain warranty or extended services.

 

Return Policy and Non-Returned Equipment Fee

The System and the equipment comprising it (other than accessories/customer purchased equipment) are leased by LifeShield to you. Upon the termination of the Agreement, you shall return the equipment comprising the leased System as set forth in this Paragraph 19. Please call 1-888-723-8894 within seven (7) days of termination to receive a Return Material Authorization (RMA) number. After we issue an RMA, you must send back to us the tablet, the keypad console and base and such other leased equipment comprising the System as we may instruct you when issuing the RMA (the “Required Equipment”). Unless otherwise requested by us, the Required Equipment will not include sensors, which may be retained by you, and we reserve the right to abandon any components of the System and will not be liable for any costs or damages associated with their recovery. There is no option to purchase the leased System. You must return the Required Equipment to our warehouse within twenty-one (21) calendar days of the issuance of the RMA. You will be required to provide proof of delivery if requested. The Required Equipment must be returned in good working order, normal wear and tear excepted. If you fail to return Required Equipment in accordance with the terms of this Paragraph 19, WE WILL CHARGE YOU AN EQUIPMENT NON-RETURN FEE OF four hundred dollars ($400.00) for leased Systems that includes a leased camera and two hundred eighty dollars ($280.00) for leased Systems that do not include a leased camera.

 

Early Cancellation Fee

Early Cancellation Fee. IF YOU TERMINATE THIS CONTRACT PRIOR TO FULFILLING YOUR OBLIGATIONS DURING THE INITIAL TERM (INCLUDING BY FAILURE TO PAY), WE MAY CHARGE YOU AN EARLY CANCELLATION FEE EQUAL TO NINE DOLLARS ($9.00) MULTIPLIED BY THE NUMBER OF MONTHS REMAINING IN THE INITIAL TERM. THE EARLY CANCELLATION FEE IS A LIQUIDATED DAMAGE, NOT A PENALTY, AND WAS REASONABLY CALCULATED TO REPRESENT THE AMOUNT OF DAMAGE WE SUSTAIN WHEN CUSTOMERS BREACH THIS CONTRACT BY TERMINATING PRIOR TO THE END OF THE INITIAL TERM. WE RESERVE THE RIGHT TO CHARGE THE EARLY CANCELLATION FEE TO THE CREDIT OR DEBIT CARD YOU HAVE ON FILE WITH US.

 

You can cancel this Contract without incurring an early cancellation fee as follows:

For self-installed Systems or if the one-time installation fee was not waived, you can cancel this Contract without incurring an early cancellation fee not later than 7 days after the System is installed or activated or 30 days after your order (whichever is sooner) pursuant to the term of Return Policy set forth at http://www.lifeshield.com/customers/policies . This cancellation option is not available to you if we have installed the System and waived the installation fee.

FOR RESIDENTIAL CUSTOMERS IN FLORIDA, YOUR RIGHT TO CANCEL:IF YOU DO NOT WANT THE GOODS OR SERVICES, YOU MAY CANCEL THIS AGREEMENT BY PROVIDING WRITTEN NOTICE TO THE SELLER IN PERSON, BY TELEGRAM, OR BY MAIL. THIS NOTICE MUST INDICATE THAT YOU DO NOT WANT THE GOODS OR SERVICES AND MUST BE DELIVERED OR POSTMARKED BEFORE MIDNIGHT ON THE THIRD BUSINESS DAY AFTER YOU SIGN THIS AGREEMENT. IF YOU CANCEL THIS AGREEMENT, THE SELLER MAY NOT KEEP ALL OR PART OF ANY CASH DOWN PAYMENT. YOU MAY ALSO CANCEL THIS CONTRACT IF UPON A DOCTOR’S ORDER YOU CANNOT PHYSICALLY RECEIVE THE SERVICES, AND YOU WILL NOT BE CHARGED ANY EARLY TERMINATION FEE. IF YOU CANCEL THIS CONTRACT FOR THIS REASON, LIFESHIELD MAY KEEP ONLY A PORTION OF THE FEES EQUAL TO A PRO RATA PORTION OF THE TOTAL PRICE REPRESENTING THE PROPORTION OF SERVICES YOU USED OR COMPLETED, PLUS THE COST TO LIFESHIELD OF ANY RELATED GOODS WHICH YOU HAVE CONSUMED OR RETAINED. THIS CONTRACT IS FOR FUTURE CONSUMER SERVICES AND PUT ALL ASSIGNEES ON NOTICE OFTHE CONSUMER’S RIGHT TO CANCEL UNDER CHAPTER 2-18, FLORIDA ADMINISTRATIVE CODE.While Florida residents are entitled to this cancellation standard, you will still be entitled to the extended cancellation periods in the prior section should your particular installation qualify.

FOR OTHER RESIDENTIAL CUSTOMERS, YOU, THE CUSTOMER, MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM BELOW FOR AN EXPLANATION OF THIS RIGHT. UPON CANCELLATION, IN ORDER TO AVOID NON-RETURNED EQUIPMENT FEES, YOU MUST RETURN THE EQUIPMENT COMPRISING THE SYSTEM BACK TO US IN ACCORDANCE WITH SECTION 19, (Return Policy and Non-Returned Equipment Fee).

To view old contract details prior to 01/01/2014 click here.