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Additional FAQs

Where can I buy new/additional equipment?

If you are interested in purchasing additional equipment for your system, use your LifeShield Interactive Mobile Access website. For additional instructions click here.

 

Where do I find instructions on adding additional components to my LifeShield system?

Once you have your system set up, you may find you’re interested in expanding it. You may refer to the instructions in the device guide provided inside each individual product box, review this Setup Guide or refer to www.lifeshield.com/support-center.

 

Do I have to purchase service with my LifeShield system?

Yes. The LifeShield system will not operate without monitoring service. LifeShield offers several service plans.

 

Do I have to have a landline phone to use LifeShield?

No; telephone lines are optional. If you decide to use a telephone line as additional backup protection, you need to change a system setting in the Security Portal, so the system understands a phone line is being used. LifeShield recommends a telephone line for redundant backup communications to the monitoring center in case there’s ever an interruption to your broadband connection.

 

What if there is no telephone line near my broadband connection?

The LifeShield system can be connected to the telephone line from the Base or Console. Therefore, having a telephone line near your broadband connection is not required.

 

Will LifeShield cause interference with other RF products like my wireless network (Wi-Fi)?

LifeShield uses advanced radio frequency technology to avoid interference with other devices.

 

How many Bases and Consoles can I have in my system?

The system supports 1 Base and 4 Consoles.

 

How many sensors can I have in my system?

The LifeShield system can support the use of up to 50 sensors of any type.

 

Are there special licenses needed to install a security system?

As a homeowner, you may be required by your local municipality to obtain a permit in order to be monitored and have emergency personnel dispatched.

 

Policies

Please review your contract for more detailed information regarding LifeShield’s policies.

 

What is your cancellation and return policy?

LifeShield has a 30-day money back guarantee. That’s right – you can cancel withtin 30 days of your order date without incurring any additional early termination fees. Shipping and installation fees previously paid are non-refundable.

For leased equipment, if you cancel prior to completing 36 months, the early cancellation fee is equal to your monthly service fee plus applicable taxes multiplied by the number of months remaining in the term. For purchased equipment, there is no early cancellation fee.

After the 30-day trial period, for leased equipment, all equipment must be returned to LifeShield. Please call 1-888-723-8894 within 7 days of termination to receive a Return Material Authorization (RMA) number. You must return the required equipment to our warehouse within 21 calendar days of the issuance of the RMA. If you fail to return the required equipment, your LifeShield account will be charged for a non-return fee. For purchased equipment, you are not required to return any equipment back to LifeShield. You will not be charged for the equipment nor will you be refunded for the equipment purchased.

 

Do you offer Limited Warranty?

Yes! LifeShield will repair or replace any defective LifeShield equipment at no cost to you for the length of the Limited Warranty period. LifeShield offers a limited warranty for both leased systems and purchased systems. The warranty period is different depending on whether you leased or purchased the system. Please see your contract for more detailed information on your Limited Warranty.