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Terms and Conditions

The LifeShield product requires monitoring service to function, and can only be monitored by LifeShield.  A Product and Service Agreement (contract) is required for purchase.  Purchase must take place through the LifeShield call center, at LifeShield.com or through a preferred partner or authorized dealer.  Promotional offers, pricing, and product availability vary based on satisfactory credit history, homeownership, installation needs and length of the contract term.  Any up front activation fees, shipping, lease fees, warranty fees, and installation fees are due at point of purchase.  Customers who purchased on a lease based contract are responsible for the MSRP value of leased equipment and the total monitoring contract value.  Customers who purchased with a standard service contract where they own the product are responsible for the total monitoring contract value and the MSRP value of the product until the completion of the initial term of a 36 or 60 month contract.  Contracts not in good standing may be sent to collections and result in discontinued monitoring service.  Please see contract for specific value, return process, restocking fees and return requirements.  Or view our return policy online.  Some free monitoring offers and back-up protection may require the purchase of additional equipment.  Installation options are available and can be paid for at point of purchase or may be available as part of the service agreement.  See specific installation terms for each option.  Free LifeShield Interactive Monitoring access is offered with many of our security products.  Customers must be in good standing based on contract terms to continue to have access to LifeShield Interactive.  Crime statistics are available via LifeShield Interactive but may not be available for all zip codes.  Some homeowner insurance companies offer discounts on their annual price for policyholders with homes protected with professional security and fire protection. Check with your insurance company to see if you’re eligible for a discount.  Discounts vary by insurance provider.  All promotional offers are while supplies last.  Limit 1 per customer.  New subscribers only.  Prices subject to change and may vary by market and availability.  Additional monitoring fees may be required for some services based on products purchased.  Photos shown for illustrative purposes and may not reflect to exact look of the current product/service provided.  Residential monitoring prices start as low as $29.99.

Taxes

Product and service taxes for your respective state apply and may not be reflected in the prices published on the service agreement.

Installation

The LifeShield security product is designed to be a DIY product easily setup in your home.  Installation options include self setup or professional installation via an authorized LifeShield partner.  Professional installation must be provided by an authorized LifeShield partner for warranty.  Professional installation fees vary based on promotional offer, location, product purchased, and existence of other security products in the home.  Estimates for cost will be provided via phone but may vary based on actual time spent on installation.  Next day installation is not available in all areas and is contingent on consumer having the LifeShield product in their home available for installation.  Installation promotional discounts not available for all products or in all locations and vary based on credit history.

Concierge Service

This service may be offered for limited times and can vary based on when the promotion took place. From June 2012 through Sept 2012 Concierge service was promoted as available with professional monitoring service contract only.  Satisfactory credit history and homeownership required.  Must be in good standing according to the contract terms.  Service not available for all product purchases and not available in all areas.  Initial installation and in-home service covered for 1 year from purchase.  Priority tech service access and VIP offers for the length of the contract. 

Monitoring Services:

All monitoring can only be used with LifeShield product purchased directly from lifeshield.com, by calling LifeShield directly, or purchasing from an authorized LifeShield partner.  Monitoring requires customer to have a valid, in good standing, product and service agreement (contract).  Security kits or products purchased from unauthorized parties or via transfer of ownership must undergo new ownership contract creation and be in good standing to start and continue monitoring.  Please see your contract for details on monthly monitoring payments, making service payments, staying in good standing, collections and unsuccessful billing implications.  You are responsible for the total value of the contracted monitoring term.  Service fees can be raised according to the terms disclosed in the contract.  Monitoring for burglary, fire, carbon monoxide, flood, freezing, and medical emergencies require the purchase, setup and activation of the LifeShield product.  Prices for these monitoring options will vary based on promotional offer, product purchased, credit history, homeownership, and contract length.  Prices are subject to change.  Full coverage for burglary, fire, carbon monoxide, flood, freezing, and medical emergencies may require the purchase of additional LifeShield products.  Personal monitoring services are available as part of all contract based monitoring packages.  Use of personal monitoring does not include notification of emergency services.  Certain products like the water/temperature sensor can only trigger personal monitoring.  Personal monitoring allows for notifications via email or text to the contacts provided upon notification setup. 

Professional monitoring services are offered with all kit packages available and require a product and service agreement.   Prices vary based on credit history, home ownership, and service agreement length.  Professional monitoring includes access to the LifeShield Interactive website, emergency service (professional) monitoring, and personal monitoring.  Prices start at $29.99 per month and have term length conditions.

Full House Fire and Carbon Monoxide Protection

Fire Safety Sensor (Siren detector) works with existing interconnected smoke detectors and carbon monoxide detectors within your home.  May require additional purchase of these products if you do not already have them.  LifeShield’s Siren Detector (Fire Safety Sensor) must be purchased and full professional monitoring must be in place.  Requires a product and service agreement and consumer to be in good standing according to the terms of that agreement.  We do not support any non-residential or business location for fire, smoke, or heat detection, and local fire marshal codes will vary based on location. We do not provide any warranties regarding fire, smoke, or heat protection for business users.

Best Value and Best Protection Survey

Based on a 2010 National Business Research Institute blind survey of ADT, Broadview, and LifeShield products.  Survey sponsored by LifeShield Security.

Competitor Comparisons

Based on pricing quotes and features found online and through phone research April 2013.  

Security Kit, Monitoring and Back-up Protection

The LifeShield product supports 4 layers of communication and 3 control centers in the home.  Requires purchase of a GSM gateway and professional monitoring.  Control centers and layers of back-up vary for HEK Cell Ready product and a phone line is needed for all 4 layers of communication, but not required in order to use any of the LifeShield Home Security kits.  Console, base and grid extender make up the 3 layers of redundancy.  All 3 are not included in every security kit.  Call for details.

Money Back Guarantee and Return Policy

  1. Return Policy. You can return the System for any reason and cancel this Contract within 7 days after the System is installed or activated. Please call 1-800-481-7432 to receive a Return Material Authorization (RMA) number. If you do not install or activate the System within thirty (30) calendar days of your order, you will conclusively be deemed to have accepted your System, and this Contract will continue in force. We are not obligated to issue an RMA after thirty (30) calendar days after your order. After we issue an RMA, you must send all products back to us in the original boxes. We will exchange it or offer you a refund based on your original method of payment. A fifty dollar ($50) restocking fee will be deducted from the amount refunded. You must return the products to our warehouse within twenty (20) calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, signage, stickers, and registration that shipped with the products, and the products must be in new resalable condition. Product not received or not meeting these guidelines will be subject to charges up to or equaling full Manufacturer’s Suggested Retail Price. Installation is non-refundable.
  2. Ownership. The System will become your property upon payment in-full of the Amount Due at Purchase, including all applicable sales tax. Yard signs and decals shall remain our property and may be removed by us at termination of this Contract. Your right to display the yard signs and decals on your property during the term of this Contract is not transferable.
  3. Risk of Loss. We are not responsible for loss or damage to your System or our equipment due to events or circumstances beyond our control. NO SUCH LOSS OR DAMAGE WILL RELIEVE YOU OF YOUR OBLIGATIONS UNDER THIS CONTRACT. You should keep your System insured against risk of loss in an amount equal to its replacement cost.
  4. Optional Installation Service. If you purchase Installation Service, the equipment indicated in this Contract will be installed in the Premises. Installation charges are not refundable. Installation of equipment is subject to the following conditions: (i) We can access your Premises without interruption during our installer’s normal working hours; (ii) the installation may require drilling into various parts of your Premises; (iii) you will provide 120 volt AC electrical outlets for power equipment in locations designated by our installer; and (iv) you will be responsible for lifting and replacing carpeting, if required, for installation of floor mats or wiring. There may be areas where our installer determines that it is impractical to conceal equipment and wiring. You must within seven (7) days after installation is complete, inspect your System and notify us in writing of any problems. Otherwise you will conclusively be deemed to have accepted your System. If asbestos or other hazardous materials (“Hazardous Materials”) are encountered during installation, installation work will cease until you, at your sole cost and expense remove such Hazardous Materials. In no event will we be liable for the discovery or removal of Hazardous Materials. We shall not be responsible for securing the Premises during the period of installation. You warrant that you (a) request the equipment and Services specified in this Contract for your own use and not for the benefit of any third party, (b) own the Premises or otherwise have the authority to authorize us to install such equipment in the Premises, and (c) will comply with all laws, codes, and regulations pertaining to your System or our Services.

Free Local Crime Stats

Crime statistics are available via the LifeShield Interactive website and mobile apps but may not be available for all zip codes.

Save on Homeowner Insurance

Some homeowner insurance companies offer discounts for policy holders with homes protected with professional security and fire protection. Discounts and eligibility vary.

Free Mobile Apps

Free mobile app requires mobile iOS or Android mobile device and applicable data and internet charges will apply. Check with your mobile access provider for details.

Activation/Pre-Configuration Fee

Subject to satisfactory credit history. 

 

Offers listed below for legal disclaimer purposes are not intended to be promotional in nature and are not all still valid offers in the marketplace.

 

 

Direct Mail for Movers in Select Markets (July – October 2014)

Offers valid through 10/31/14 and require 36-month agreement. Credit card and auto bill pay required (except in MA&PA). New approved customers only (lease required). Featured package names and current prices: Basics Package $29.99; Essentials Package $39.99; Advantage Package $49.99. Services. Pricing and offers are subject to change and may vary in certain markets. *Free professional installation and free fire protection requires activation of Essentials Package or Advantage Package. Crime statistics are available via the mobile apps but may not be available for all zip codes. Some homeowner insurance companies offer discounts for policy holders with homes protected with professional security and fire protection. Discounts and eligibility vary. Free mobile app requires mobile iOS or Android mobile device and applicable data and internet charges will apply. Check with your mobile access provider for details. 36-MONTH AGREEMENT: EARLY CANCELLATION WILL RESULT IN A FEE OF $15/MONTH FOR EACH REMAINING MONTH. Your billing cycle will start 15 days from completion of security agreement. Monitoring charges will begin 15 days after order date. INSTALLATION: Professional installation fees vary based on location and number of additional accessories. Installation discount of $125 will be applied at time of purchase. Cannot be combined with other offers. Any up front activation fees, shipping and installation fees are due at point of purchase. All LifeShield equipment is leased and must be returned upon cancellation or non-activation, or non-returned equipment fees may apply. See agreement for details.  FULL HOUSE FIRE AND CARBON MONOXIDE PROTECTION: Fire safety sensor works with existing interconnected smoke detectors and carbon monoxide detectors within your home. May require additional purchase of these products if you do not already have them. LifeShield does not support any non-residential or business location for fire, smoke, or heat detection, and local fire marshal codes will vary based on location. We do not provide any warranties regarding fire, smoke, or heat protection for business users. 

DIRECTV Bundle Home Security Offer (for Existing DIRECTV Customers Only) June-Dec 2014

LifeShield offers require 36-month agreement. Credit card and auto bill pay required (except in MA&PA). New LifeShield customers only. Monthly $10 discount available for customers as long as they maintain both LifeShield Home Security package priced at $39.99/mo; or LifeShield Home Security with Camera priced at $49.99/mo. and an active DIRECTV service. Discount will appear on DIRECTV bill. Pricing and offers are subject to change and may vary in certain markets. 1Package equipment is leased under 36-month customer agreement. 2Activation fee waived for satisfactory credit. 3Free professional installation is only available for LifeShield packages through DIRECTV. All LifeShield equipment is leased and must be returned upon cancellation or non-activation, or non-returned equipment fees will apply. See agreement for details . Account must be in “good standing” as determined by DIRECTV in its sole discretion to remain eligible for all offers.  4Fire safety sensor works with existing interconnected smoke detectors and carbon monoxide detectors within your home. May require additional purchase of these products if you do not already have them. We do not provide any warranties regarding fire, smoke, or heat protection for business users. 2014 LifeShield LLC. All rights reserved. LifeShield is a registered trademark of LifeShield LLC.

AZ: 18356-0; CA: ACO 6556; DE: 07-220; FL: 2000783; GA: LVA205828; IL: 124.001647; MD: 107-1421; NJ: 34BX00006900; NC: 2000-CSA; OK: 1563; SC: BAC. 13566; TN: 00001723; TX: B18675; UT: 6672683-6501; VA: 11-5293

 

FREE Installation (May-July 2014)

Professional installation fees vary based on, location, product purchased, and existence of other security products in the home. Estimates for cost will be provided via phone but may vary based on actual time spent on installation. Installation promotional discounts not available for all products or in all locations and vary based on credit history. Installation discount of $125 will be applied at time of purchase. Next day installation is not available in all areas and is contingent on consumer having the LifeShield product in their home available for installation. Cannot be combined with other offers. Requires purchase and agreement to Gold or Platinum service contract and satisfactory credit history. Offer valid 05/01/14 -07/31/14.

5 FREE Sensors + Security Touchpad + FREE Shipping (Feb-May 2014)

While supplies last, new subscribers only, limit one per household.  Offer extended through 5/31/2014. Cannot be combined with other offers.  Offer requires purchase of an Internet-based Gold or Platinum Kit, agreement to a service contract, and satisfactory credit history.  Free standard shipping in the U.S.

Black Friday/Cyber Monday Promotion 2013 (FREE Kindle Fire HD + FREE Standard Shipping)

While supplies last, new subscribers only, limit one per household.  Offer valid 11/25/13 – 12/2/13. Cannot be combined with other offers.  Offer requires purchase of an Internet Value, Gold, or Platinum Kit, agreement to a service contract, satisfactory credit history, and activation of the LifeShield kit.  Free standard shipping in the U.S. Free tablet ships 10 days post activation.  Tablet and security kit are subject to the standard LifeShield return policy found in service contracts and on www.lifeshield.com/terms-and-conditions/ and restocking or product charges may apply. Kindle offer may be substituted with an equal value product. Kindle devices are given away on behalf of LifeShield. Amazon is not a sponsor of this promotion.

50% Off Sensors (November 2013)

While supplies last, limit 10 sensors per household. Cannot be combined with other offers unless otherwise stated. Requires product purchase and agreement to a Gold or Platinum service contract, satisfactory credit history, and activation (installation) of the LifeShield security system. Offer expires 11/17/13.

3 Sensors for $50 (November 2013)

While supplies last, limit 2 per household. Cannot be combined with other offers unless otherwise stated. Requires product purchase and agreement to a Gold or Platinum service contract, satisfactory credit history, and activation (installation) of the LifeShield security system. Offer expires 11/17/13.

Professional Installation as Low as $1 (Veteran’s Day 2013)

Professional installation fees vary based on, location, product purchased, and existence of other security products in the home. Estimates for cost will be provided via phone but may vary based on actual time spent on installation. Installation promotional discounts not available for all products or in all locations and vary based on credit history. Installation discount of $124 will be applied at time of purchase. Next day installation is not available in all areas and is contingent on consumer having the LifeShield product in their home available for installation. Cannot be combined with other offers. Requires purchase and agreement to Gold or Platinum service contract and satisfactory credit history. Offer valid 11/7/13-11/11/13.

5 Sensors for $5 Email Promotion (October 2013)

While supplies last, limit two per household. Cannot be combined with other offers. Requires purchase and agreement to Gold or Platinum service contract and satisfactory credit history. Offer valid 10/17/13-10/20/13.

FREE Kindle Fire Email Promotion (October-November 2013)

While supplies last, new subscribers only, limit one per household.  Cannot be combined with other offers.  Offer requires purchase of an Internet Value, Gold, or Platinum Kit, agreement to a service contract, satisfactory credit history, and activation of the LifeShield kit.  Free tablet ships 10 days post activation.  Tablet and security kit are subject to the standard LifeShield return policy found in service contracts and on www.lifeshield.com/terms-and-conditions/ and restocking or product charges may apply. Kindle offer may be substituted with an equal value product. Kindle devices are given away on behalf of LifeShield. Amazon is not a sponsor of this promotion.

Pay Just $20 Upfront

36 or 60 month service agreement and DIY security kit required. Professional installation is not available with this offer.  Satisfactory credit required. Pay $20 for shipping, no activation, first monthly monitoring payment is due 10 days from date of purchase.  Shipping and accessory costs are costs in addition to this promotion.  Other restrictions apply.

Superior Safety Pack – 5 Sensors for $50 (August 2013)

While supplies last, limit one per household. Cannot be combined with other offers unless otherwise stated. Requires product purchase and agreement to a Gold or Platinum service contract, satisfactory credit history, and activation (installation) of the LifeShield security system. Offer expires 9/3/13.

FREE Kindle Fire Promotion (August 2013)

While supplies last – limited to first 100 qualified callers. New subscribers only, limit one per household.  Cannot be combined with other offers.  Offer expires 9/3/13. Requires purchase of a Gold or Platinum Kit, agreement to a service contract, satisfactory credit history, and activation (installation) of the LifeShield HEK.  Free tablet ships upon activation.  Tablet and security kit are subject to the standard LifeShield return policy found in service contracts and on www.lifeshield.com/terms-and-conditions/ and restocking or product charges may apply.  Free Kindle Fire offer may be substituted with an equal value product.
 

FREE Homescreen/Android Touchpad

While supplies last, limit one per household.  Cannot be combined with other offers.  Tablet offer requires product purchase and agreement to a Gold or Platinum 36 or 60 month service contract, satisfactory credit history, and activation (installation) of the LifeShield security system. Tablet ships upon system activation. Tablet and kit return policy and warranty detail can be found in service contracts and on www.lifeshield.com/terms-and-conditions/. Restocking or product charges may apply.

Free Equipment

This is for a 36 or 60 month service agreement and DIY security kit only.    Professional installation is not available with this offer.  Up front monthly service payments may be required.  Shipping and accessory costs are costs in addition to this promotion.  Other restrictions apply.

Free activation, Free equipment, and Free installation

This is for a 36 or 60 month service agreement and DIY security kit only.    Professional installation is not available with this offer.  Up front monthly service payments may be required with no activation promotions.  Shipping and accessory costs are costs in addition to this promotion.  Other restrictions apply.

No Monthly Payments for 100 Days (June 2013)

Offer Available on all home security packages starting at $34.99/mo. Limit 1 per customer.  Cannot be combined with other offers.  New subscribers only. Requires Internet system with 39-month or 63-month monitoring service agreement. DIY kits only, offer not valid for professional installation. Monitoring discount applied at time of purchase. No monthly payments 100 days from date of purchase. Satisfactory credit history required. Shipping fees apply.

2 Months FREE Monitoring (June 2013)

Offer Available on all home security packages starting at $34.99/mo. Limit 1 per customer.  Cannot be combined with other offers.  New subscribers only. Requires Internet system with 39-month or 63-month monitoring service agreement. DIY kits only, offer not valid for professional installation. Monitoring discount applied at time of purchase. Satisfactory credit history required. Shipping fees apply.

3 Months FREE Monitoring (June 2013)

Online only deal, order must be placed on www.lifeshield.com. Offer Available on all home security packages starting at $34.99/mo. Limit 1 per customer.  Cannot be combined with other offers.  New subscribers only. Requires Internet system with 39-month or 63-month monitoring service agreement. DIY kits only, offer not valid for professional installation. Monitoring discount applied at time of purchase. Satisfactory credit history required. Shipping fees apply.

$50 OFF first 3 Months of Monitoring (May 2013)

Online only deal, order must be placed on www.lifeshield.com. Offer Available on Silver, Gold, Platinum Home Essential Kits. Limit 1 per customer.  Cannot be combined with other offers.  New subscribers only, requires monitoring service agreement. Discount of $50 is applied to upfront purchase cost. Satisfactory credit history required. 

$16.99 for first 3 Months Offer (April/May 2013)

Offer Available on Gold Home Essential Kit. Limit 1 per customer.  Cannot be combined with other offers.  New subscribers only, requires monitoring service agreement. Discount of $54 is applied to upfront purchase cost. Satisfactory credit history required. 

$50 Amazon Gift Card Promotion – April 2013

While supplies last, new subscribers only, limit one per household.  Cannot be combined with other offers.  Offer requires purchase of a HEK, agreement to a service contract, satisfactory credit history, and activation (installation) of the LifeShield HEK.  Gift Card ships upon activation.  Gift card and security kit are subject to the standard LifeShield return policy found in service contracts and on www.lifeshield.com/terms-and-conditions/ and restocking or product charges may apply.  Amazon gift card offer may be substituted with an equal value product.

FREE LifeView Security Tablet/Homescreen Touchpad (March – June 2013)

While supplies last, limit one per household.  Cannot be combined with other offers.  Tablet offer requires product purchase and agreement to a Gold or Platinum service contract, satisfactory credit history, and activation (installation) of the LifeShield security system. Tablet ships upon activation. Tablet and kit return policy and warranty detail can be found in service contracts and on www.lifeshield.com/terms-and-conditions/. Restocking or product charges may apply.  Purchaser must complete 30-day post-sale survey; if survey is not completed within 30-days from purchase date, subject to $199 charge for security tablet/touchpad.

FREE Cellular Backup (Feb 2013)

While supplies last, new subscribers only, limit one per household.  Cannot be combined with other offers or applied to prior purchases.  Cellular Backup offer requires purchase of Gold or Platinum kit, agreement to a service contract, satisfactory credit history, and activation (installation) of the LifeShield HEK.

FREE Security Tablet & 2012 Black Friday Kindle Fire Promotion

While supplies last, new subscribers only, limit one per household.  Cannot be combined with other offers.  Tablet offer requires purchase of a HEK, agreement to a service contract, satisfactory credit history, and activation (installation) of the LifeShield HEK.  Free tablet ships upon activation.  Tablet and security kit are subject to the standard LifeShield return policy found in service contracts and on www.lifeshield.com/terms-and-conditions/ and restocking or product charges may apply.  Free Tablet or Kindle offer may be substituted with an equal value product.

October Crime Prevention Month Limited Time Offer (2012)

3 additional door/window sensors included FREE with the purchase of any LifeShield security system package ($83.97 value). Offer valid while supplies last, 10/12/2012 – 10/31/2012. Not valid with any other offer. LifeShield customers in good standing can redeem this offer with any accessory purchase of $5 or more.

Labor Day Special Offer (2012)

Handset for $49.99 available to any current LifeShield customer in good standing, or new customers purchasing a security kit and service contract. Limit 2 handsets at discounted price. Offer valid while supplies last, 8/31/2012-9/8/2012.

Free Trial Offer and Risk Free Trial

Offer valid on Home Kit only. $15.99 shipping will be charged on the day the order is placed.  If no return request is made, the Home Kit hardware cost and monitoring charges will begin approximately 31 days post order date. Returns: Return Authorization Number must be requested no later than 30 days from the date of purchase. Kit must be returned in original packaging and condition. Limited 1 per customer.  New subscribers only. 

Risk free trial begins on date of purchase. System must be returned within 30 days of purchase for a full refund. Other restrictions apply.

Less than $.60 a day for Monitoring Offer

New subscribers only.  Offer valid on Home Kit.  First 30 days of monitoring, post order, are free.  $19.99 will be charged 40 days after purchase and continue for the following 5 months.  After the 6 month intro period monitoring costs increase to the regular $29.99 a month price.  Service suspensions and delayed billing not offered during this promotion.  Limit 1 per customer.  New subscribers only.  Other restrictions apply. 

$.40 a day TV Offer

Offer Available on Home Essential Kit. Limit 1 per customer. New subscribers only.  Requires 36-month service agreement. First 30 days of monitoring post purchase are free. $15.99 will be charged 40 days after purchase and continue for the following 2 months. After the 3 month intro period monitoring costs increase to the regular $29.99 a month price. Service suspensions and delayed billing not offered during this promotion. Satisfactory credit history required. Shipping is charged on the day the order is placed.  Monitoring (and leasing) charges start 40 days after order has been placed. Credit scores below 750 require an activation fee. Call for details.

Pay $0 for Hardware TV Offer

Offer Available on Home Essential Kit (or HEK Cell Ready). Limit 1 per customer.  New subscribers only. Requires a 36-month service agreement. First 30 days of monitoring post purchase are free. Satisfactory credit history required.  Shipping charged on the day order is placed. Monitoring (and leasing) charges start 40 days after order has been placed. Credit scores below 750 require an activation fee.

Free Product Offering

All free product offerings are contingent on the purchase of additional LifeShield products or kits and must be accompanied by a product and service agreement (contract). Limit one per customer.  New subscribers only.  Offer good while supplies last.

$6.00 a Week Offer

Professional monitoring cost per month is $24.99 with 60-month contract, plus lease fee. Additional monthly fees may apply for additional features. Equipment cost, activation fee, shipping, and first month of monitoring is charged on the day order is placed. Other terms & conditions may apply.

$7.00 a Week Offer

Professional monitoring cost per month is $29.98 with 63-month contract, plus lease fee. Additional monthly fees may apply for additional features. Equipment cost, activation fee, shipping, and 3 months of monitoring is charged on the day order is placed. Other terms & conditions may apply.

$15.99 for first 3 Months Offer

Offer Available on Home Essential Kit. Limit 1 per customer.  New subscribers only.  Requires 36-month service agreement. First 30 days of monitoring post purchase are free. $15.99 will be charged 40 days after purchase and continue for the following 2 months. After the 3 month intro period monitoring costs increase to the regular $29.99 a month price. Service suspensions and delayed billing not offered during this promotion. Satisfactory credit history required. Shipping is charged on the day the order is placed.  If no return request is made, any remaining equipment and/or activation fees will be charged 31 days post purchase. Returns: Return Authorization Number must be requested no later than 30 days from purchase date.  Must be returned in its original in original packaging and condition. Monitoring (and leasing) charges start 40 days after order has been placed. Credit scores below 750 require an activation fee. Call for details.

First Day of Summer Sale Offer

The offer begins on June 20, 2012 and ends June 20, 2012 at 11:59:59 P.M. Eastern Standard Time (EST). The Amazon gift card will be issued after the first 30 days of being a LifeShield customer.  Recipients must sign a monthly monitoring contract with LifeShield, have their system activated, be monitoring live and must have downloaded the mobile app. Anyone who enrolls during this time period on June 20th will receive their 1st month of monitoring free and a $25 Amazon Gift card. The Amazon gift card will be fulfilled 4-6 weeks after the conclusion of the promotion. All decisions of Sponsor are final.

Preferred Partner Offers

For bundled product offerings between LifeShield and preferred partners LifeShield will make every attempt to have partners honor all promotions and discounts, but cannot be held responsible for delays in delivery or other entities defaulting.  LifeShield cannot be held responsible for the actions of any partners.  Confirmation of a partner can be completed by calling LifeShield, Inc.

Authorized Dealer Offers

LifeShield does partner with approved authorized dealers.  LifeShield cannot be held responsible for the actions of any dealers.  LifeShield will make every attempt to have dealers honor all promotions and discounts, but cannot be held responsible for delays in delivery or default.  Confirmation of an authorized dealer can be completed by calling LifeShield, Inc.

 

Cancellation Policy

This policy applies to purchases made directly from lifeshield.com, through a LifeShield Security Advisor, or through an authorized partner.

Please see details on the return policy listed above or by visiting http://www.lifeshield.com/support/return-policy/

You may cancel security monitoring services if you are a member of a branch of the United States armed forces or reserves and get called for military duty away from your residence.  You must contact us by calling 1-800-481-7432 and provide proof of your service by mailing the supporting paperwork to corporate headquarters after speaking with a LifeShield Security Advisor.

Service may also be cancelled if the subscriber dies during the term of the service agreement.  The executor of the Subscriber’s estate or next of kin should contact us and provide us with a valid death certificate.  Upon receipt of a valid death certificate, we will terminate the security agreement without penalty.

LifeShield contracts renew per the terms of the initial product and service contract. Subscribers that do not intend to renew need to give at least 60 days written notice of the intention to not renew prior to the start of the renewal term, per your service agreement.

 

Warranty

Limited Warranty on Leased Products; Product Warranty Disclaimer.

THE LIMITED WARRANTY APPLICABLE TO (i) LIFESHIELD-BRANDED PRODUCTS THAT YOU LEASE, AND (ii) ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT, CAN BE FOUND AT http://www.lifeshield.com/customers/policies/ OR IN THE DOCUMENTATION LIFESHIELD PROVIDES WITH LIFESHIELD-BRANDED PRODUCTS. Subject to the terms of the Limited Warranty and the Extended Warranty set forth below, you are responsible for the loss of, damage to, or the entire cost of, any necessary service or repair of the leased System equipment. NEITHER LIMITED WARRANTY NOR EXTENDED WARRANTY SERVICE APPLIES TO PROMOTIONAL ITEMS OR GIFTS. Read Section 17 for other important limitations and exclusions. You have no right to sell, give away, transfer, pledge, mortgage, alter or tamper with the equipment. OTHER THAN THE REPAIR AND REPLACEMENT SERVICES FOR THE SYSTEM OR ANY COMPONENT THEREOF, WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING ANY SERVICE OR EQUIPMENT, WHICH IS PROVIDED TO YOU AS IS AND WITH ALL FAULTS. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED.

LIFESHIELD IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE LEASED SYSTEM EQUIPMENT OR ANY ACCESSORIES/CUSTOMER PURCHASED EQUIPMENT. By leasing from us, you acknowledge that you have had an opportunity to review our warranty terms, have done so to the degree you feel you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers. STATE LAW: Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

 

16. Optional Extended Warranty. If you purchase the Extended Warranty at the time of entering into this Contract, it will apply to the leased Security Kit and accessories/customer purchased equipment for the term of the Contract as long as your stay in good standing with up-to-date monthly service and warranty payments. Extended warranty coverage can be purchased only when you initially enter into this Contract, but accessories/customer purchased equipment, if any, acquired at any point after the commencement of the Initial Term shall be covered under the Extended Warranty as well. THE EXTENDED WARRANTY APPLICABLE TO LIFESHIELD HOME SECURITY KIT PRODUCTS, including a step-by-step explanation of the procedure to obtain extended warranty services, CAN BE FOUND AT http://www.lifeshield.com/customers/policies/.

 

17. Limitations on our Limited Warranty and Extended Warranty Obligations. We have no obligation under our Limited Warranty if we reasonably determine that your need for service was caused by any event, condition or circumstance beyond our control, other than ordinary wear and tear to your leased System. For example, our Limited

Warranty does not cover any of the damage or loss of use resulting from, or necessary because of, any of the following: natural disasters, fires, storms, accidents, acts of God, strikes, riots, floods, or terrorism, Furthermore, neither our Limited Warranty nor the Extended Warranty covers any of the damage or loss of use resulting from, or necessary because of, any of the following: (A) your misuse of, or tampering with, the System; (B) telephone line malfunctions or modifications to your telephone service that render it incompatible with your System; (C) your failure to provide ordinary maintenance to your leased System or any accessories/customer purchased equipment; (D) anyone other than our authorized representative performing service on your System, except at our specific direction; (E) physical alterations made by you or third parties to your Premises or to your System, or made necessary by damage to your Premises or your System; (F) any change in laws or regulations that make it impossible or impracticable to continue use the System as is; or (G) any other reasons beyond our control. You must furnish the necessary electrical power through your meter at your expense to obtain warranty or extended services.

 

How to Obtain Warranty Service or Other Information.

To obtain service or information you can:

Call:  LifeShield Customer Services at: 888-875-6590

Email us at: warranty@lifeshield.com

You will receive instructions on how to ship the Products, at your expense, to a LifeShield Authorized Repair Center. To obtain service, you must include:

1.  A copy of your receipt, bill of sale or other comparable proof of purchase;
2.  A written description of the problem;
3.  The complete physical address of the location where the system was installed and most importantly;
4.  Your address and telephone number; and,
5.  The ”Return Merchandise Authorization” or “RMA” number that LifeShield provides to you.

 

What is Not Covered (Exclusions):

Normal Wear and Tear: Periodic repair and replacement of parts due to normal wear and tear are excluded from coverage.

Ornamental Decorations.  Ornamental decorations such as emblems and graphics and other decorative elements, are excluded from coverage.

Abuse & Misuse.  Defects or damage that result from the following are excluded from coverage:

1.  Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the Product;
2.  Contact with moisture, liquids, water, rain, extreme humidity, heavy perspiration or makeup, sand, dirt or the like, food, or proximity to or exposure to heat or cold, fire, flood, or lightning;
3.  Other acts which are inconsistent with the instructions and documentation that accompany the Products; and
4.  Use of the Products with any system other than the LifeShield Security System.

 

Use of Non-LifeShield Products and Accessories:

Defects or damage that result from the use of Non-LifeShield branded or certified products, accessories, software or other peripheral equipment are excluded from coverage, including without limitation defects or damage to Products that result from such use are excluded from coverage.

 

Unauthorized Service or Modification:

Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than LifeShield, or its authorized agents, are excluded from coverage.

 

Altered Products: 

Products with the following characteristics are excluded from coverage:

1.  Serial numbers or date tags that have been removed, altered or obliterated;
2.  Broken seals or Products that show evidence of tampering;
3.  Mismatched board serial numbers; or
3.  Nonconforming or non-LifeShield housings, antennas, or parts.

 

Communication Services:

Defects, damages, or the failure of Products due to any communication service or signal not provided directly by LifeShield is excluded from coverage.

 

Out of Warranty Products:

Defects or damages reported to LifeShield after the Warranty Period are excluded from coverage.

 

Other Exclusions And Limitations:

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE TERM OF THIS EXPRESSED WARRANTY. THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY OF THE CONSUMER, AND LIFESHIELD’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL LIFESHIELD BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE DAMAGES, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

 

SOME STATES AND JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR A LIMITATION ON THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR FROM ONE JURISDICTION TO ANOTHER.