This policy applies to purchases made directly from lifeshield.com, through a LifeShield Security Advisor, or through an authorized partner.
After we issue an RMA, you must send all products back to us in the original boxes. We will exchange it or offer you a refund based on your original method of payment. A fifty dollar ($50) restocking fee will be deducted from the amount refunded. You must return the products to our warehouse within twenty (20) calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, signage, stickers, and registration that shipped with the products, and the products must be in new resalable condition. Product not received or not meeting these guidelines will be subject to charges up to or equaling full Manufacturer’s Suggested Retail Price.
No returns will be accepted without an RMA number.
For returns meeting the guidelines above please allow an estimated 14 calendar days for refunds to be credited to the original purchasing credit card.
You may cancel security monitoring services if you are a member of a branch of the United States Armed Forces or Reserves and get called for military duty away from your residence. You must contact us by calling 1-888-875-6590 and provide proof of your service by mailing the supporting paperwork to corporate headquarters after speaking with a LifeShield Security Adviser.
Service may also be cancelled if the subscriber dies during the term of the service agreement. The executor of the Subscriber’s estate or next of kin should contact us and provide us with a valid death certificate. Upon receipt of a valid death certificate, we will terminate the security agreement without penalty.
LifeShield contracts renew per the terms of the initial product and service contract. Subscribers that do not intend to renew need to give at least 60 days written notice of the intention to not renew prior to the start of the renewal term, per your service agreement.
Requests should be emailed to:
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