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Home Customer Support Return & Cancellation Policy

Return & Cancellation Policy

This policy applies to purchases made directly from lifeshield.com, through a LifeShield Security Advisor, or through an authorized partner.

  1. Return Policy

    The System and the equipment comprising it (other than accessories/customer purchased equipment) are leased by LifeShield to you. Upon the termination of the Agreement,
    you shall return the equipment comprising the leased System as set forth herein. Please call 1-888-723-8894 within seven (7) days of termination to receive a Return Material Authorization (RMA) number. After we issue an RMA, you must send back to us the tablet, the keypad console and base and such other leased equipment comprising the System as we may instruct you when issuing the RMA (the “Required Equipment”). Unless otherwise requested by us, the Required Equipment will not include sensors, which may be retained by you, and we reserve the right to abandon any components of the System and will not be liable for any costs or damages associated with their recovery. There is no option to purchase the leased System. You must return the Required Equipment to our warehouse within twenty-one (21) calendar days of the issuance of the RMA. You will be required to provide proof of delivery if requested. The Required Equipment must be returned in good working order, normal wear and tear excepted. If you fail to return Required Equipment in accordance with the terms of this Paragraph 19, WE WILL CHARGE YOU AN EQUIPMENT NON-RETURN FEE OF four hundred dollars ($400.00) for leased Systems that includes a leased camera and two hundred eighty dollars ($280.00) for leased Systems that do not include a leased camera.

No returns will be accepted without an RMA number.

For returns meeting the guidelines above please allow an estimated 14 calendar days for refunds to be credited to the original purchasing credit card.

You may cancel security monitoring services if you are a member of a branch of the United States Armed Forces or Reserves and get called for military duty away from your residence.  You must contact us by calling 1-888-875-6590 and provide proof of your service by mailing the supporting paperwork to corporate headquarters after speaking with a LifeShield Security Adviser.

Service may also be cancelled if the subscriber dies during the term of the service agreement.  The executor of the Subscriber’s estate or next of kin should contact us and provide us with a valid death certificate.  Upon receipt of a valid death certificate, we will terminate the security agreement without penalty.

LifeShield contracts renew per the terms of the initial product and service contract. Subscribers that do not intend to renew need to give at least 60 days written notice of the intention to not renew prior to the start of the renewal term, per your service agreement.

Requests should be emailed to:

support@lifeshield.com


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