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Trouble Condition: "No A/C" (No Power)
SOLUTION TO BASE – "NO A/C" (NO POWER)
If your Base has no A/C (power), and you see a “No A/C [Base Name]” message on your console, try these steps to resolve the issue:
  1. Unplug power cord from the back of Base
  2. Unplug and remove battery from Base
  3. Plug power cord back into Base, without the battery. A red light should briefly appear on the front of the base for approximately 2 seconds
  4. Check if any green or yellow lights on back of Base are on. If any lights go on, try plugging the battery back in and check console for “No A/C” message
  5. If there are no lights, check that power cord is plugged into outlet properly. Plug power cord into a different outlet and see if any lights go on at back of Base
If there is still no power to Base and “NO A/C” message still appears on screen, call customer support at 877-464-7437 for additional instructions.

Note: The Base is usually called “Base 1” by default, unless you rename it.